What Our Clients Have to say...
Discover how our personalised insurance solutions have provided peace of mind and exceptional service to clients just like you.
We are grateful for their continued trust and custom.
What Our Clients Have to say...
Discover how our personalised insurance solutions have provided peace of mind and exceptional service to clients just like you.
We are grateful for their continued trust and custom.
As a long-standing customer and being involved in the heavy goods vehicle and haulage industry, we unfortunately need to rely on our partners at ERB to support, litigate, and handle the entire process from start to finish. The moment we report an incident, ERB demonstrate exceptional professionalism, efficiency, and empathy.
ERB waste no time in processing our claims. Within minutes of reporting an accident, we receive communication directly from their claims team. Their swift action help alleviate our stress during a challenging time.
ERB promptly arrange with their partners for an appraisal of any damages and authorise swift repairs and get our fleet back on the road.
Dealing with an accident can be emotionally draining, but ERB Claims team show genuine care. They followed up regularly, ensuring I was informed and comfortable throughout the process.
Simon Chitty
Transport Manager – Allied Logistical Services
Having been with our previous insurance broker for over 10 years, moving to ERB felt like a massive move for our company.
Not only did ERB save us thousands of pounds on our premium - all claims, queries and questions are dealt with very quickly by Zoe and Lisa.
This is our second year with ERB and genuinely cannot praise Lee and his team enough, would highly recommend this company.
Nicki Miles
Director - Foley & Miles Ltd
ERB are so professional and exemplary company, who have always been available to assist no matter what the issue, they are dedicated knowledgeable professionals that know the insurance business inside out. Definitely look forward to continuing our working relationship for many years to come. Their customer support is second to none.
Robert Hardy
Transport Manager - Hardy Transport Ltd
In the intricate world of commercial insurance, the value of a broker like Steve and the team at ERB Commercial Risks Ltd cannot be overstated. Their expertise in crafting bespoke insurance solutions that cater to the evolving demands of our business is a testament to their commitment to client service.
The ability to swiftly adapt to new challenges and provide clear, direct advice is crucial in the fast-paced construction sector. It's their proactive approach that ensures we are managed efficiently, allowing our business to focus on growth and success without the burden of insurance-related concerns.
Paul Parkhouse
MD- Harlequin Brickwork Ltd
We were introduced to Lee Banks @ ERB through one of our professional service providers. Having been with the same broker for many years we were hesitant, but after our first meeting we felt confident to engage with ERB.
Having a complex insurance programme, ERB took the time to understand the business and our concerns. It was clear that Lee was extremely knowledgeable.
Following a full survey, ERB presented their terms to the board, and I must say that we were extremely pleased with not only the sizeable premium saving, but the enhanced cover we then received.
Lee and his team have been servicing Houlton Meats for many years now, and we would have no hesitation in recommending ERB to any business.
Daryl Sevenoaks
FD - Houlton Meats Ltd
Steve and the ERB team are always attentive and quick to respond to our fast-changing business requirements. Our company has many moving parts which necessitate numerous changes with limited advance notice. However, Steve consistently adjusts the policy quickly and efficiently, ensuring a turnaround that always meets the demands of our suppliers. I would have no hesitation in recommending Steve and the ERB Team.
Chris Pipe
CFO - Harlequin New Homes Ltd
Having a reliable insurance advisor like Steve can make a significant difference for businesses. We have been with ERB Commercial Risks Ltd, for eight years and Steve's availability, and willingness to explain complex insurance matters clearly are invaluable assets. His expertise in crafting competitive insurance packages allows businesses to concentrate on their core operations with peace of mind. The assurance of receiving straightforward answers promptly is a testament to the trust and professional rapport he has built with us. It's clear that Steve's knowledgeable guidance in the insurance landscape is highly appreciated and plays a crucial role in the smooth running of our business.
Mark Steadman
MD - Mark Steadman Transport Ltd
Approaching Steve was a decision made after receiving a recommendation from a long-term client who praised his professionalism. Upon reviewing our insurance arrangements, Steve identified that our portfolio was not set up correctly. He swiftly highlighted the deficiencies in our coverage and amended the policy accordingly. Thanks to Steve's expertise, we now have confidence in our insurance coverage and the peace of mind that was lacking with our previous insurance broker. His trustworthy service has been invaluable, and I wholeheartedly recommend Steve to anyone seeking assistance with their insurance needs.
Luke and Paul Sales
PLT Group Ltd
I cannot thank ERB Commercial Risks Ltd enough for their unwavering support and expertise in handling a false claim made against my policy. Their efficiency and extensive knowledge, combined with the efforts of my insurer, resulted in the complete repudiation of the claim. Thanks to their hard work, the claim has been successfully closed with no financial impact on my policy. I highly recommended their services to anyone in need of trustworthy insurance broker support.
Simply Logistics Ltd
We transitioned our business to Steve at the onset of the Covid pandemic due to a lack of satisfactory responses from our previous broker. We recognize that insurance rates can fluctuate, often increasing, but we trust Steve to consistently secure the best prices for us. Although Steve has mentioned the possibility of consulting other brokers to confirm we're getting the best deal, we prefer not to involve anyone else in our insurance dealings. Steve's ability to meet our needs is unparalleled, which is why we confidently recommend him to clients and friends who may seek his services at ERB; he has our support as we have his.
Lee Blackholly
MD – UK Mastics Ltd
Our company has been a client of ERB for the past two years, and our experience has been nothing short of exceptional. From the moment we initiated our policy, Darrell and his team has demonstrated a remarkable level of professionalism, efficiency, and customer care.
Navigating the complexities of corporate insurance can be challenging, but ERB has consistently provided us with clear, comprehensive guidance. They took the time to thoroughly understand our unique needs and tailored a policy that perfectly fits our business requirements. This personalised approach has given us immense confidence in their services.
Scott Partridge
MD – 100+ Logistics